:: Copier Has
Jammed
:: Q: Copier
has jammed and is displaying a paper jam message on the screen.
What do I do?
A: Follow the
instructions on the copier screen to remove the jam. If You still have
questions, please review
our jam removal instructions (View Instructions).
::
Q: Copier is still showing the jam
message on the screen even after performing the
previous steps.
What do I do?
A: Please review the rest of the techniques below and/or give us a call at
480.731.9335.
:: Copier is
Jamming / Skewing
:: Q: Copier
is jamming most of the time and the copies that do come out are skewed.
What do I do?
A: Make sure
the green and silver guides inside the drawers are tight against the
paper
and the paper does not
have any bent corners (View Instructions).
::
Q: Copier is still jamming even
after performing the previous step. What do I do?
A: Please give us a call at
:: Document
Feeder is Jamming
:: Q: Feeder
sucks in half of the page and then stops and displays a jam.
What do I do?
A: The feed
Mylar is probably flipped due to an incorrect removal of a jam. Please
follow the instructions
to reset the Mylar. (View Instructions).
::
Q: Feeder is still jamming even
after performing the previous step. What do I do?
A: Open the
feeder cover and inspect it for foreign objects (staples, paper clips,
pieces
of paper or sticky notes)
and remove the objects. (View Instructions)
::
Q: Feeder is still jamming even
after performing the previous step. What do I do?
A: Please give us a call at 480.731.9335.
:: Document
Finisher is Jamming
:: Q: When I
choose the stapling or sorting mode on the copier the message to remove
. Paper from Finisher
Inner Tray comes up. What do I do?
A: Open the
finisher main access door, slide the main inner tray out towards the
front
and remove the paper from
it. (View Instructions).
::
Q: Finisher is still jamming even
after performing the previous step. What do I do?
A: Please
give us a call at 480.731.9335. |