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For Muratec issues please click here.
:: Printing
Problems
:: Q: Our
server crashed and got updated and/or I got a new computer and now I
can't
print to the copier
any more. What do I do?
A: Follow the
these
instructions in order to install the Print Drivers on your computer
or server (View Instructions).
:: Q:
Our copier stopped printing. What do I do?
A: Turn the
copier off (Main Power Switch Off) and unplug it from the wall outlet.
Let
it sit for 20-30 seconds
and plug it back in and turn it back on.
::
Q: Copier is still not printing even after performing the previous steps.
What do I do?
A: Please
give us a call at
480.731.9335.
::
Scanning Problems Multifunctionals
:: Q: Our
server crashed and got updated and/or I got a new computer and now I
can't
scan to my computer any
more. What do I do?
A: Follow the
following
instructions in order to setup scanning to your computer
or server (View Instructions).
:: Q:
I performed the steps outlined above, but the copier displays a message
that it
cannot Use Scanner when I
try to scan. What do I do?
A: "Cannot
Use Scanner" error message is displayed when the copier/scanner is in
it's
warm-up process
and/or the network cable is not plugged in to the scan system.
Please allow the
copier/scanner to warm-up for about 3 minutes and if message is
still displayed
check the cable connection.
:: Q:
I performed the steps outlined above, but the copier displays a message
that it
"Cannot Find the
Destination PC" or "Unable to use scanner" What do I do?
A: Follow the
these
instructions in order to troubleshoot the scanning issues
(View Instructions).
::
Q: Copier is still not scanning even after performing the previous steps.
What do I do?
A: Pleasegive us a call at 480.731.9335.
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