Copy Quality Problems

:: Lines on copies
::
    Q: Copies coming out have line(s) on them. What do I do?
     
A: If lines appear only when using the Document feeder, please clean the slit glass from
          any foreign matter such as dust or whiteout. (
View Instructions).

::    Q: Copies still have line(s) on them, even after performing the previous step.
           What do I do?
     
A:  The Main Charger may need to be cleaned. (View Instructions).

::    Q: I performed the above steps, but I still have lines on my copies. What do I do now?
     
A:  Please give us a call at 480.731.9335

 

:: Dirty copies
::
    Q: Copies coming out have dark spots on them. What do I do?
     
A: If lines appear in the same location of the page every time, please make sure the
          copier glass is clean and free of debris (
View Instructions).

::    Q: Copies still have spots on them, even after performing the previous step.
           What do I do?
     
A:  Please give us a call at 480.731.9335

:: Copies are skewed
::
    Q: Copies coming out are skewed. What do I do?
     
A: Make sure the green and silver guides inside the drawers are tight against the paper
          and the paper does not have any bent corners (
View Instructions).

::    Q: Copies coming out are skewed even after performed the previous step.
           What do I do?
     
A: If the Document Feeder is used to make copies, please check if it's guides are tight
          against the originals.

::    Q: Copies are still coming out skewed even after performing all the previous steps.
           What do I do?
     
A:  Please give us a call at 480.731.9335

 

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